Where is my order?

You can check your domestic order status and details by using our Order Status Form or by logging in to your account. Please keep in mind that customized products will ship separately and may occur in multiple shipments.

Can I cancel or make changes to my order?

We process and ship your orders as quickly as possible. Therefore, orders can’t be edited once they’ve been placed. Please note, orders can only be cancelled within the first hour they’re placed. To cancel your order while within this time window, simply navigate to order history inside you your account or visit the order status. We are unable to cancel orders after this window has passed. If you need to submit a return for an uncustomized product, please visit our self-service return portal.

How long does it take to process my order?

Order processing will vary depending on the products purchased. For non-customized products please allow 1-5 business days for your order to be processed. Most shipments will take an additional 1-7 business days. For customized products, including collegiate and prepared designs, we expect processing and shipping to range from 1-2 weeks. Longer processing times and shipping delays may occur, but once your customized products ship we will provide an order tracking link with the most up to date delivery expectations. See our Shipping Policy for more information.

How will my order ship if I’ve ordered both customized and non-customized product?

Customized and non-customized products on the same order will ship separately. Customized products require additional processing time and will be shipped once it is completed.

WHY WAS MY CUSTOM ORDER CANCELLED?

We reserves the right to cancel any orders that contain any image or text that could be considered offensive, political, or subject to copyright protection. Canceled orders will be refunded within 5-7 days.

Will I receive a notification or a tracking number when my order ships?

Yes, you will. When your package is scanned by our shipping provider, it automatically sends you an email with the tracking number included. Please note that customized products will ship separately, and you will receive a separate email with the tracking number for custom products. If you have more than one custom product in an order, multiple shipments may occur.